Returns & Refunds
Thank you for choosing Ascend Prints. We strive to provide you with the utmost satisfaction and ensure a seamless shopping experience. This Refund Policy outlines the terms and conditions regarding refunds for our products. By making a purchase on our website, you acknowledge and agree to comply with this policy.
1. Eligibility for Refunds:
1.1. Refunds are available for products that meet the following criteria:
- The product is damaged upon delivery.
- The product is defective or significantly deviates from the description. 1.2. To be eligible for a refund, you must contact our customer support within 30 calendar days from the date of delivery and provide appropriate evidence, such as clear images or detailed descriptions, demonstrating the issue with the product.
2. Non-Refundable Items:
2.1. The following items are non-refundable:
- Digital downloads or electronically delivered products.
- Customized or personalized products.
- Products that have been used, altered, or damaged after delivery, excluding damages during transit or inherent manufacturing defects.
3. Return Process:
3.1. Before returning the product, you must obtain authorization from our customer support. We will provide you with instructions on how to proceed with the return.
3.2. You are responsible for adequately packaging the product to prevent further damage during return shipping.
3.3. Upon receipt of the returned product, our team will assess its condition and verify the eligibility for a refund based on the criteria mentioned in Section 1.
3.4. If the return is approved, we will initiate the refund process within 4 business days, using the original payment method.
4. Shipping Costs:
4.1. If a refund is approved due to a damaged or defective product, we will reimburse the reasonable shipping costs incurred for the return, provided that you follow our return process and provide valid proof of shipping costs.
4.2. We reserve the right to refuse reimbursement for excessive or unjustified shipping costs.
5. Dispute Resolution:
In the event of a dispute regarding a refund or return, both parties agree to first attempt to resolve the matter through good faith negotiations and discussions.
Please note that this Refund Policy does not affect your statutory rights under applicable consumer protection laws.
For any questions or further assistance, please contact our customer support.
Last updated: June 2023
This Refund Policy is governed by the laws of Australia